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2-1-1 Information and Referral Specialist

United Way of Central Iowa
Des Moines, IA

Relocation expenses: Not paid

Full time
1 - 2 years of experience
High School Diploma

Published on 29 Feb 2020

Expires on 29 Feb 2020

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2-1-1 Information and Referral Specialist

Job Description

United Way of Central Iowa is seeking an Information and Referral (I/R) Specialists for 2-1-1, a telephone and online helpline available 24/7/365 to connect callers with human services resources available in the community. The I/R Specialists provides excellent customer service and navigates a comprehensive computerized database to assist callers with finding the information and referral that is most accurate and appropriate. This position will successfully complete initial and ongoing training for information and referral service as well as peer counseling and crisis intervention techniques and other specialized training as required. This position is a part-time position, working Monday through Friday 10:00 A.M.-2:00 P.M.

Just as 9-1-1 is the 3-digit number to call in an emergency, 2-1-1 is the number to call to get connected to assistance for issues such as counseling, elderly services, housing, legal services, family support and essential needs. In central Iowa, United Way 2-1-1 fields approximately 50,000 calls per year.

Why Choose UWCI?

United Way of Central Iowa is an established and highly respected nonprofit in the Central Iowa area and the United Way Worldwide network. Employees at UWCI have a passion for the organization’s mission and community impact work and strive to create a positive, inclusive, and welcoming work environment. Our Core Values of Compassion, Integrity, Community Engagement, Responsiveness and Striving for Excellence is the foundation for how we do our work and to reach our aspiration to “Engage Community to Empower All." In addition to a competitive salary and robust benefits package for full time employees, we offer the following to all employees:

  • On-site cafeteria
  • Free, newly remodeled on-site fitness center
  • Commitment to employee professional development
  • Fostering Diversity and Inclusion initiatives
  • Fun monthly opportunities for employees to build camaraderie
  • Wellness initiatives
  • Convenient central Des Moines location with free parking
  • Paid time off