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2-1-1 Health and Human Services Navigator

United Way of the Bluegrass
Lexington, KY

Relocation expenses: Not paid

Entry Level
Full time
1 - 2 years of experience
Bachelor's Degree
$31,000 to $40,000 per year

Published on 16 May 2018

Expires on 16 May 2018

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2-1-1 Health and Human Services Navigator

2-1-1 Health and Human Services Navigator

Job Title: 2-1-1 Health and Human Services Navigator

Agency: United Way of the Bluegrass

Department: Community Impact

Reports to: Manager, 2-1-1 Operations

Collaborative Relationships: Resource Specialist; 2-1-1 Advisory Council; Community Impact Cabinet; External Grant Partners; Future Internal Programs; RSVP: Trailblazers; UWBG Funded Partner Agencies; Volunteer Center; Resource Development and Marketing Departments

Position Description: The role of the 2-1-1 Health and Human Services Navigator is to connect individuals and organizations to community resources and volunteer opportunities. 

Specific Responsibilities:

  • Answer phones, e-mails, faxes and walk-ins to identify/assess needs of inquirer
  • Respond to each inquirer in a professional, non-judgmental and culturally-appropriate manner, providing accurate information enabling the inquirer to choose the most appropriate resource(s)
  • Advocate for inquirer, when appropriate
  • Record service information for use in reports
  • Knowledgeable of human service system and maintain cooperative working relationships with area service providers
  • Communicate changes in program services to United Way staff and volunteers
  • Represents United Way of the Bluegrass at meetings, events, presentations, and other such activities as requested or required
  • Attends and participates in All Staff Meetings depending on staff coverage.
  • Assists in development and follow through of department work plan.
  • Assures uninterrupted day-to-day operations.
  • Makes presentations to community groups to promote United Way and its work
  • Supports the fundraising efforts of United Way of the Bluegrass
  • Provides support of all Community Investment functions
  • Provides staff support at United Way functions and events
  • Acts as staff lead on new projects as assigned.
  • Other Duties as Assigned

Education Requirements:

  • Bachelor’s degree or equivalent work experience preferred

Experience required:

  • Minimum of 1-3 years related experience in human service, non-profit, or other related field preferred or sufficient combination of education and experience.

Skill requirements:

  • Strong organizational skills
  • Strong time-management skills
  • Ability to actively listen and respond to people in need.
  • A positive commitment and ability to work with people from diverse educational and cultural backgrounds.
  • Respect traditions, values and/or lifestyles of different ethno-cultural groups.
  • Be open and flexible in communication with special populations.
  • Excellent oral and written communication skills
  • Effective problem solver and decision maker
  • Computer proficiency: MS Office Suite; database knowledge a plus

Salary and Benefits
Salary for this position is $30,000 - $33,000 depending on experience, knowledge and skill. United Way of Bluegrass provides an array of benefits including health insurance, paid time off and a 401k retirement plan among others.

Valid Kentucky driver’s license required as well as access to reliable insured automobile to be used for work-related travel in the Central Kentucky area.

Must be willing to occasionally work non-standard work schedule when required, including nights, weekends and other unusual hours.

Applicants should submit a cover letter and resume to hr@uwbg.org with “2-1-1” in the subject line or mail to United Way of the Bluegrass, Attn: Human Resources, 100 Midland Avenue, Suite 300, Lexington, KY 40508. NO PHONE CALLS PLEASE. 

Note: The description given is intended only to provide information about the general nature of the job and is not an all-inclusive list of the job duties, skills or abilities which may change.