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2-1-1 Care Coordinator - MYFLVET

Jacksonville, FL

Relocation expenses: Not paid

Full time
1 - 2 years of experience
Bachelor's Degree
$41,000 to $50,000 per year

Published on 23 Mar 2019

Expires on 23 Mar 2019

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2-1-1 Care Coordinator - MYFLVET

Position is Grant Funded

Must be a U.S. veteran of a branch of the United States Military Forces including the Coast Guard and National Guard (retired or reservist)

Copy of DD-214 required as proof of military service

Vision and Mission:

At United Way of Northeast Florida, we envision a community of opportunity where everyone has hope and can reach their full potential. Our mission is to solve our community’s toughest challenges by connecting people, resources and ideas.


Purpose of Position:

The Care Coordinator works closely with veterans and their families in need of comprehensive support services, and remains involved with those families to ensure services or support have been received. With more than 350,000 active duty, veterans and family members throughout Northeast Florida, the needs of this significant population are many and diverse. Oftentimes, simply providing veterans with referrals to agencies or services is not enough. Through this enhanced level of engagement and support, veterans will achieve greater access and outcomes.


MYFLVET is a statewide network of 2-1-1 providers that offer information & referral services and care coordination (case management) for veterans and/or their family members.  The 2-1-1 program is a free and confidential information and referral hotline. Call Center Specialists are available 24 hours a day and 7 days a week. 2-1-1 receives nearly 100,000 calls annually and refers callers to community programs and services. The top needs of callers include housing, food, mental health and legal assistance.


Key Responsibilities and Essential Functions:

The primary responsibility of the Care Coordinator assigned to MYFLVET is to apply the tools developed in his/her own recovery/experiences as well as the philosophy and values of the Florida Peer Network in order to build mutuality with veterans assigned to care coordination.


The Care Coordinator will collaborate, coach, and challenge individuals to view presenting crisis as an opportunity for growth and change. They will act as a support to an individual’s recovery process. The Care Coordinator will provide comprehensive system navigation and support through intake, screening, assessment, referral and linkages to Federal VA services and other behavior health services available to the veteran; via telephone, email, text-messaging and in-person for clients with behavioral health concerns or identified suicidal ideation of low to moderate lethality. The Care Coordinator also provides support and training for staff and community agencies to increase understanding of veteran needs.


Duties & Responsibilities

  • Attain certification as a Recovery Peer Specialist within 18 months of hire
  • Actively implement the values, philosophy and standards of the Recovery Peer Specialist
  • Demonstrate competency in the field of peer recovery

·    Model relationship building, based on the tenets of peer support, with callers, volunteers and coworkers

·    Model the attributes of respect, trust, sensitivity and confidentiality to callers, volunteers and coworkers

  • Actively participate in ongoing training and team meetings
  • Screens for safety and risk; conducts comprehensive needs and service assessments
  • Coordinates care plans with veterans and their families
  • Facilitate referral to appropriate treatment or service providers or facilities
  • Advocates on behalf of veterans and families to access federally funded and private organizations to meet basic and related service needs
  • Composes or prepares correspondence, case notes, narrative and technical reports, notifications, and related documents using computer-based applications
  • Conducts comprehensive, person-centered activities in accordance with best practices
  • Conducts community visits (if needed) related to veterans’ needs; provides follow-up and monitors service delivery and care environments


Experience/Position Requirements:

  • Bachelor’s degree or currently seeking with major course work in social work, psychology or other field closely related field
  • U.S. veteran of a branch of the United States Military Forces including the Coast Guard and National Guard (retired or reservist)
  • Copy of DD-214 required as proof of military service
  • Experience working with the veteran population highly desirable

●    Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities.  This drives their performance and professional motivations.
●    Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.
●    Collaborator: understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.
●    Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.
●    Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.